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The spreadsheet got you here.
It won't reconcile you.

A sheet, a WhatsApp thread per customer, and a phone that never stops. It works — until the volume does the deciding.

What the spreadsheet does better

Two real advantages. If this is still your size, keep them.

Everyone on the team already knows how to use it. Until the hours, the missed follow-ups and the refusals nobody measured add up.

Any column you want, any formula you can write. No setup, no opinions, no constraints.

The job	The spreadsheet	Cerkel
COD state machine	A status column you maintain by hand.	Seven native states, from confirmed to cash collected.
WhatsApp confirmation	You, one chat at a time.	Built in. Confirmation before you pack, risk-scored.
Courier remittance ledger	A second spreadsheet, and a third for variances.	Courier cash lands in a ledger; variances flagged on import.
Refusal analytics	A pivot table nobody fully trusts.	Refused, unreachable, partial — each its own state, each measured.
Dual-rate IQD	A formula that breaks the week the rate moves.	Your own IQD rate per store, with effective dates. Cash rounds to the nearest 250.
ROAS on delivered cash	Not possible — ad platforms see orders, not cash.	ROAS on cash you actually collected.
Cost of moving	Nothing to set up. Staying starts to cost you around 200 orders a month.	Your design, links, Google ranking and order history move with you. We run both stores until the numbers match.

You're under a hundred orders a month, working solo, and you know every order by heart. At that size, the sheet still keeps up.

You're hiring the second person, refusals became real money, or you reconciled a courier batch at midnight and swore it was the last time.

Leave your WhatsApp number and we'll take it from there.